Sia Door Supervisor

Course Title: SIA Door Supervisor Training Course

Course Overview:

This course covers a wide range of topics, from legal and ethical considerations to conflict management and emergency response.

Course Duration:

• Total Duration: 6 days
• Practical training sessions and simulations

Course Objectives:

• Understand the legal framework and regulations governing the security industry.
• Develop effective communication and conflict resolution skills.
• Learn responsible physical intervention techniques.
• Gain basic first aid skills for emergency situations.
• Enhance customer service skills for a positive patron experience.

Course Curriculum:

1. Introduction to Security Industry:
   • Overview of the security industry and its importance
   • Roles and responsibilities of a Door Supervisor
2. Legal and Ethical Considerations:
   • Understanding the Security Industry Authority (SIA)
   • Laws and regulations relevant to the role
   • Human Rights Act and use of force laws
3. Communication and Conflict Management:
   • Effective communication techniques
   • De-escalation strategies for diffusing conflicts
   • Recognizing and managing challenging behaviors
4. Access Control and Searching:
   • Checking identification and verifying entry eligibility
   • Techniques for searching individuals and their belongings
   • Identifying prohibited items
5. Physical Intervention Techniques:
   • Principles of using physical intervention responsibly
   • Breakaway techniques and self-defense methods
   • Minimizing risk during interventions
6. Emergency Procedures:
   • Responding to emergencies such as fires and medical incidents
   • Evacuation procedures and crowd management
   • Coordinating with emergency services
7. First Aid Basics:
   • Recognizing and responding to common injuries
   • CPR and basic life-saving techniques
   • Providing initial first aid assistance
8. Customer Service Skills:
   • Creating a positive and safe environment for patrons
   • Interacting with customers professionally and courteously
   • Handling customer inquiries and complaints
9. Practical Scenarios and Simulations:
   • Applying learned skills in real-world scenarios
   • Role-playing exercises to practice conflict resolution and intervention
   • Enhancing decision-making under pressure

Assessment and Certification:

• Regular assessments to gauge understanding and progress
• Final examination covering course material
• Successful completion leads to an SIA Door Supervisor license

Who Should Attend:

• Individuals aspiring to work as Door Supervisors
• Security professionals seeking to enhance their skills and career prospects
• Anyone interested in maintaining safety and order in various venues

Benefits of the Course:

• Industry-recognized training and certification
• Practical skills that can be applied immediately
• Enhanced job opportunities in the security sector
• Increased confidence in handling challenging situations

Enrollment:

To enroll in our SIA Door Supervisor Training Course, simply click here and fill out the registration form.